FAQs
ATL SERVING
AND
PARTY RENTALS

Frequently asked questions

What are your showroom hours?

Monday through Friday: 8:00 AM to 5:30 AM.

Saturday: 8:00 AM to 12:00 PM- BY APPOINTMENT ONLY

Sunday: Closed

Do I need to be on-site during the delivery & pickup?

For Deliveries:

Yes, either you or someone designated by you who knows where the items should be delivered, and set-up needs to be on-site during the delivery.

If you or someone designated by you are not on-site during delivery, our crew will deliver the items and set up in a way we feel is the best.

If we set up incorrectly, additional labor fees will be applied to return to location.

For Pick Ups:

Yes, either you or someone designated by you who knows where all the items are should be on-site during the pickup.

If you or someone designated by you are not on-site and something is left behind because our crew could not locate it, please email or call your sales representative providing this information.

The rental billing department will assist in arranging the return of items left behind. Please keep in mind a pickup fee may apply.

Do you offer set-up for deliveries?

Yes, we offer set-up. Additional fees may apply.

For an example, set-up and breakdown for tables or chairs are not included in the rental fee.

For questions regarding set-up, please contact your sales representative.

Do you offer will-calls?

Yes, you are more than welcome to will-call items from our Aztec 601 Warehouse.

Please be sure you have the correct size and style of vehicle to pick the items up from Will Call.

If the vehicle is not approved, we will not allow our items to be picked up.

*Please note: Some items are not authorized to be picked up from our Will Call location.

Do I need to clean my rented items?

No, we clean everything upon return to the warehouse.

We do ask for the following:

Glassware: Be emptied out of all liquids and placed in the crates that you received them in.

China: Be scraped of food and debris-free.
Flatware: Be scraped of food and debris-free.

Linens: Must be shaken to have any food or debris removed and placed in the Linen Bags provided. Please do not place linens in plastic bags; this can cause mildew and damage.

You will be responsible for the replacement cost.

Deep Fryers: Must be emptied of oil. If oil is remaining, we will not pick up the item and you will be subject to additional fees.

Grills: Must be emptied of charcoal. If charcoal is remaining, we will not pick up the item and you will be subject to additional fees.

Ovens: Must be emptied of all food.

Do you have a rental or delivery minimum?

Yes, we offer set-up. Additional fees may apply.

For an example, set-up and breakdown for tables or chairs are not included in the rental fee.

For questions regarding set-up, please contact your sales representative.

ATL Serving and Party Rentals
Professionalism at its best!